A superb training course, this course has given me the confidence to take over the management role for the company in the near future, which I never thought I was capable of doing. The course was a massive leap up from the Level 3 course in terms of knowledge, however, the way that the trainer teaches is brilliant, he builds on previous knowledge and will not move on until you fully understand everything. the course was not easy but well worth the effort for the end result. Thank You