Below are a few of our commonly asked questions. Click on a question to reveal the answer or feel free to call our customer care team if you can’t find what you’re looking for.

We are usually asked about

Q: How do I book a course ?

A: We have lots of options, either leave your details on the contact form including your telephone number and the best time to contact you, or alternatively call us on the mobile number provided, text me a message or send us an email with your contact details and your enquiry.

Q: Not sure which course is right for you ?

A: No problem, talk to us and let us know why you need the qualification so that we can advise you if this is right for you, if the qualification is at the right level for what you need and what qualifications you may need if you wish to progress further

Q: How can I pay for training ?

A: Some types of courses will require payment in advance to secure your place on the course, generally these are open courses.
By prior arrangement business customers can be invoiced in advance of the course date, the invoice becomes payable immediately on completion of the training.

N.B. Please note that it is our policy that under no circumstances will certificates be released until payment of an invoice has been made.

Q: What do I need to bring with me to the course?

A: We will send you a confirmation email including any details of anything that needs to be brought to the course, in most cases everything is already included.

Q: What is the dress code?

A: In most cases it would be smart casual, however, if attending a first aid course we would recommend that you wear long casual trousers and a comfortable casual top as delegates will be possibly lying/kneeling on the floor whilst undertaking the practical assessments.

Q: Will I receive confirmation of my booking?

A: You will be sent an email as soon as we receive your online booking form or a confirmation email if training has been agreed by telephone conversation or email.

Q: Will lunch be provided?

A: Lunch can be provided on full day open courses , this would be reflected in the price agreed for training

For in house courses the employer would be expected to make their own arrangements for refreshments and lunch provision

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